Refund, Return & Exchange Policy
Last updated: August 3, 2026
At shawetaanand.in, we take utmost care to ensure that your order of “Refusing to Live in Black & White” reaches you in perfect condition. Because we are an independent publisher dispatching physical copies directly, please review our policy regarding order cancellations, damaged items, exchanges, and refunds.
1. Order Cancellation
- Before Dispatch: You may request to cancel your order within 2 hours of placing it, or before it has been processed for shipping by contacting us at contact@portfolio.apsiso.com. If approved, a 100% refund will be issued to your original payment method.
- After Dispatch: Once an order has been shipped and a tracking number (AWB) has been generated via our delivery partner (Shiprocket), the order cannot be cancelled.
2. Returns & Exchanges (Damaged or Incorrect Items)
We accept returns and issue free replacements only in the following scenarios:
- Damaged in Transit: Book arrived with torn pages, severe binding damage, or heavy physical deformation.
- Defective Printing: Blank pages, misprinted text, or missing chapters.
- Incorrect Product Received: You received a different title or item than what was ordered.
How to Request a Replacement:
- Contact us via email at contact@portfolio.apsiso.com within 5 days of receiving your package.
- Include your Order Number, a brief description of the issue, and clear photos or a short unboxing video showing the damaged packaging and book.
- Once verified, we will arrange a reverse pickup via Shiprocket or dispatch a replacement copy at no additional cost to you.
3. Non-Returnable & Non-Refundable Scenarios
Refunds or replacements will not be provided under the following circumstances:
- Requests made after 5 days of confirmed package delivery.
- Books damaged due to customer misuse or improper handling after delivery.
- Minor visual variations or natural minor scuffs standard in book printing and courier transit.
- Delivery failures caused by incorrect/incomplete address details or unreachable contact numbers provided during checkout.
- Refusal to accept the package at the time of delivery.
4. Refund Process & Timelines
- Eligibility: Approved refunds for cancelled orders (prior to dispatch) or out-of-stock items will be processed immediately upon approval.
- Payment Gateway Processing: All payments are processed securely through Razorpay. Once a refund is initiated from our end:
- UPI / Wallet Payments: Reflected within 24–48 hours.
- Credit / Debit Cards & Net Banking: Reflected in your bank account within 5–7 business days (depending on your bank).
5. Contact Us
If you have any questions regarding your order status, shipping, or refunds, please reach out to us:
- Email: contact@portfolio.apsiso.com
- Website: https://portfolio.apsiso.com/contact/